Access your Drive files with Google File Stream

With Google Drive File Stream, you can access all all of your Google My Drive and Team Drive files directly from your computer without having to open a browser. You can also select files to make available for offline use for when you don’t have an internet connection.

When you install Drive File Stream on your computer, it creates a drive in Windows Explorer named Google Drive File Stream. All of your My Drive and Team Drive files will appear there. You can transfer files between your computer and Drive or browse and organize your Drive files right in Windows Explorer.

The File Stream app also allows you to open files directly within applications like Microsoft Word. When you click File > Open, just browse to the Google File Stream Drive to locate your file.

If you used the old Google Drive Desktop App, you may have received a notification that it would no longer work after May 12, 2018. Google File Stream is a recommended replacement for the Google Drive Desktop App. Another option …

New Extension Technology Help Desk Ticketing System

On Thursday, July 5, 2012, Extension Technology switched from using our own customer request ticketing system to using a new University-wide shared service called ServiceNow.


  • Different messages:
    • email you receive will come from "University of Minnesota Service Desk" (notice the .com address instead of
    • email subject line will start with INC123456
    • Online self-service for tracking your help ticket. If you would like, you can login and read what has been done on your incident, as well as add additional notes or screenshots.  (note--please do not enter new tickets for Extension here yet, they will go to OIT's 1-HELP) See the screenshot below [click image to enlarge]:


  • The people supporting you, Extension Technology staff will continue to be your first line of support. 
  • Continue to enter tickets online or call 612-624-6700.

  • Better collaboration and coordination with central OIT and other IT units across campus
  • This change is a step towards better tools for you. As the rollout of ServiceNow continues, you'll have access to a searchable knowledge base and more.


We welcome any and all feedback on this change. Tell us what you think via our online feedback form or leave us a comment!