InterCall is a new audio and web conferencing service for the University of Minnesota. This service replaces Gopher Conferencing which will no longer be available after February 28, 2013. Gopher Conferencing is widely used on campus by Extension employees.

What

The InterCall audio and web conferencing options include:

Reservationless-Plus (Audio Conferencing)

Reservationless-Plus gives you the power to host audio conference calls whenever you want. Just pick up any phone, dial the dedicated phone number, and initiate a call using your conference ID and Leader PIN (provided via email after you request an account). The cost for Reservationless-Plus is .02/min multiplied by the number of participants, multiplied by the length of conference call. For instance, a meeting with 10 participants that lasts 60 minutes will cost $12 (.02 x 10 x 60 = $12). 

Operator Assisted (Audio Conferencing)

The Operator Assisted service provides expert operators to manage all the details so you can concentrate on delivering your message. The cost for Operator Assisted calls is .17/min multiplied by the number of participants, multiplied by the length of conference call. For instance, a meeting with 10 participants that lasts 60 minutes will cost $102 (.17 x 10 x 60 = $102).


InterCall Unified Meeting (Web Conferencing)

InterCall Unified Meeting enables you to:


  • present PowerPoint slides;

  • share applications, documents, spreadsheets;

  • quiz and survey participants; and

  • show websites to others that are not able to attend a meeting in person.


  • The cost for Unified Meeting (Web) conferencing is .02/min, multiplied by the number of participants, multiplied by the length of conference call. For instance, a meeting with 10 participants that lasts 60 minutes will cost $12 (.02 x 10 x 60 = $12).

    Note: While this service does not replace UMConnect, it does provide another web conferencing service for us to use. UMConnect is free unless you are using an audio provider with your web meeting (e.g. Premiere Global, SimpleTollFree). InterCall is not free.

    How

    Request an Account

    To request an account, go to InterCall's University of Minnesota website and click Sign Up Now. Note that a credit card number is required. You will need to enter the University's InterCall username UnivMinnUser1 and password UnivMinnUser_1. Once the request has been submitted, you'll receive a confirmation email within 48 hours from InterCall with your account information and then you will be ready to make conference calls. Full sign-up instructions are available.

    Training


    If you plan on using the Unified Meeting Web Conferencing service, you are strongly encouraged to sign up for one of the free instructor-led or self-paced classes available. Sign up for training on the InterCall website.

    Conferencing Support

    InterCall provides support for this service. If you have questions about the service in general, feel free to call the University of Minnesota technology help service desk at (612) 301-4357 (or 1-HELP on campus). 

    For technical and billing questions, please contact InterCall directly.

    For contact information and to learn more about the service, tools, or available training, etc., visit InterCall's University of Minnesota website.


    Assignment

    1. Take a look at what tool(s)  you are currently using for audio conferencing and see how InterCall's pricing and features compare. 
    2. Watch an online demo of InterCall's Unified Meeting. If you currently use Premiere Global with UMConnect, you might want to give this a try.
    3. Please leave a comment on the blog or a social media channel letting us know how you liked this QuickByte!